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Support

We're here to help

Email Support

[email protected]

Response within 24 hours

Response Time

Premium users: priority

Free users: 1-2 business days

Frequently Asked Questions

How do I upgrade to Premium?

Go to the Pricing page and click 'Go Premium'. You'll be directed to Stripe's secure checkout. After payment, your account is upgraded instantly.

How does the AI model work?

Our neural network is trained on NBA player statistics, sportsbook lines, tracking data, and play-by-play data. It outputs a predicted value and probability for each prop market, which is then calibrated against historical book lines.

What does 'edge' mean?

Edge is the difference between our model's implied probability and the sportsbook's implied probability. A positive edge means we believe the true probability is higher than what the book is offering.

How do I cancel my subscription?

Go to your Profile page and click 'Manage Subscription'. You'll be redirected to Stripe's customer portal where you can cancel anytime. You retain access until the end of your billing period.

What is Beat the Model?

Beat the Model is a monthly contest where you pick OVER or UNDER on today's top AI predictions. You earn +1 point when you disagree with the AI and you're right, -1 when you're wrong. Top 3 monthly scorers win prizes.

What is the community leaderboard?

Users who opt into a public profile appear on the leaderboard, ranked by units won. Enable it in Settings > Public Profile. You can opt out at any time.

Are picks guaranteed to win?

No. Sports betting involves substantial risk. Our model identifies statistical edges but cannot guarantee outcomes. Always bet responsibly and only what you can afford to lose.

How do I reset my password?

Contact us at [email protected] with your account email and we'll help you reset your password.

Can I use VeritasSignals on mobile?

Yes, the platform is mobile-responsive. For the best experience, you can also add it to your home screen as a PWA (look for the 'Add to Home Screen' prompt).